Contact information

Online store customer service

Our customer service will help you with any questions related to Familon products or your Familon.fi order, on weekdays from 8 am to 2 pm (CET). You can reach us by e-mail at customerservice@familon.fi or by phone at +358 10 5045 500. Read more on the Customer Service page. You may also find the answer to your question here:

Frequently Asked Questions
Familon.fi order tracking
Contact information and opening hours of Familon shops

B2B online store customer service

You can order the Familon and Familon Pro products quickly and easily from our B2B online store for accommodation and care facilities, resale and as business gifts on a 24/7 basis. Welcome to the Familon B2B Online Store for professionals >

Our B2B customer service will help you with any questions related to the products or your Familon B2B Online Store order, on weekdays from 8 am to 2 pm (CET). You can reach us by e-mail at b2b@familon.fi or by phone at +358 10 5045 500.

Read more on the B2B Customer Service page. You may also find the answer to your question on the B2B Frequently Asked Questions page.

Project Sales and B2B Sales

Familon Project Sales offers the best solutions for the accommodation needs of hotels, ships and facilities, with decades of experience – 100% Pro Well-being. Our B2B sales offer gifts of well-being to meet your company's PR and business gift needs.

Contact the Experts at Project Sales.
You can reach us by e-mail at pro@familon.fi or by phone +358 10 5045 400 (weekdays 7-15, CET). Let’s map out your needs together and plan a suitable solution. You can also contact your Project Sales contact person directly:

Beni Kjisik Key Account Manager
+358 10 5045 411 / beni.kjisik@wendre.com

Helena Metsäluoto Key Account Manager
+358 10 5045 421 / helena.metsaluoto@wendre.com

Familon is part of the Wendre Group. As we have intensified cooperation within the Group, we have switched to using wendre.com e-mail addresses. Messages sent to Familon.fi addresses will still arrive to the recipient, but from now on, the second part of the sender's address will be wendre.com. The change will not affect Familon’s operations in any way.

For the media

Feel free to contact us for tips for articles on well-being, products on loan for photo shoots, and product images.

Advertising, marketing and media representatives:
Maikki Lukka Marketing Manager
maikki.lukka@wendre.com

Familon media bank for journalists and partners >

Familon headquarters

Wendre Finland Oy
P.O. BOX 1001 (Heikkiläntie 7 B)
FI-00211 HELSINKI, Finland

Business ID: 2485849-0

Contact us at
customerservice@familon.fi and b2b@familon.fi
or personally: firstname.lastname@wendre.com
Switchboard tel. +358 10 5045 400 on weekdays 7-15 (CET)

We appreciate your feedback.

If you wish to give us feedback or have any questions or wishes for Familon, please fill in and submit the form below. We answer feedback primarily by e-mail. If the matter concerns a product return or complaint to the Familon.fi online store, please fill in the return form on page www.familon.fi/return.