Delivery methods and costs

Order the great Familon sleep products directly from the Familon.fi online store and choose the most suitable pick-up point or delivery method from our various options.

Deliveries to pick-up points in Finland

Order the products to the parcel machine or pick-up point of your choice. You can also order all products delivered directly to your door. Large products such as beds and mattresses can only be delivered as home delivery.

Free parcel delivery: for orders over 90 euros we offer free delivery to a parcel machine or a pick-up point (free parcel delivery does not apply to large products such as beds or mattresses).

Home delivery in Finland

Order products directly to your home. For small products such as duvets, you can choose home delivery or pick-up from parcel locker. Large products such as beds and mattresses are always delivered and carried into your home.

If the delivery information in your shopping cart does not show the delivery method you are looking for, it is not possible due to the large size of the product. Free delivery does not apply to home delivery.

International deliveries

We deliver to all European Union (EU) member states: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Poland, Romania, Slovakia, Slovenia, Spain and Sweden. You can make an order to any address in an EU country, with a fixed road connection.

We take care of the taxes and custom duties: Familon.fi orders are delivered from Finland to all EU countries. The Value Added Tax (VAT) is collected at the point of sale, in the VAT rate of the delivery country. Wendre Finland Oy is registered to One Stop Shop (OSS) for intra-EU e-commerce. EU OSS number FI24858490. There are no customs duties to be paid at delivery.

International shipments to EU countries are delivered to the pick-up point or directly to your home, depending on the country.

Free parcel delivery: for orders over 90 euros we offer free international shipping.

Delivery of large products such as beds, flat-packed mattresses, top mattresses and bedheads is not possible to countries outside of Finland.

You can see the country-specific delivery method in the shopping cart delivery information section. The delivery time of an order is determined by the country, availability and the method of delivery.

Delivery method	Price
Posti pickup Delivery to a parcel locker or pickup point. Please consider the size of your order when choosing a pickup point. Price 4,90 €, free shipping on purchases over 90 €!	4.90 €
DPD/Postnord pickup Delivery to a parcel locker or pickup point. Please consider the size of your order when choosing a pickup point. Price 4,90 €, free shipping on purchases over 90 €!	4.90 €
Posti home parcel Delivery to your door at the agreed time. Available only for smaller products. Price depends on the size, 9,90 € – 14,90 €.	9.90 €
DPD/Postnord home parcel Delivery to your door at the agreed time. Available only for smaller products. Price depends on the size, 9,90 € – 14,90 €.	9.90 €
DB Schenker home delivery Delivery to your home at the agreed time, price 9.90 € – 135.90 €. Price depends on the postal code and size. Large products are always delivered to home.	Price is determined by postal code

Posti pickup

Delivery to a parcel locker or pickup point. Please consider the size of your order when choosing a pickup point. Price 4,90 €, free shipping on purchases over 90 €!

DPD/Postnord pickup

Delivery to a parcel locker or pickup point. Please consider the size of your order when choosing a pickup point. Price 4,90 €, free shipping on purchases over 90 €!

Posti home parcel

Delivery to your door at the agreed time. Available only for smaller products. Price depends on the size, 9,90 € – 14,90 €.

DPD/Postnord home parcel

Delivery to your door at the agreed time. Available only for smaller products. Price depends on the size, 9,90 € – 14,90 €.

DB Schenker home delivery

You can order all online shop products directly from your home. Larger products, such as beds and flat mattresses, are always delivered as home deliveries.

The exact delivery cost of your order will be displayed in the shopping cart after you select home delivery as the delivery method. The home delivery price is determined by the zip code and the size of the largest product on order as follows:

Home delivery of pillows, blankets and textiles EUR 9.90 / order, for special areas EUR 46.90 / order.
Home delivery of mattress covers, roll-packed mattresses and children's mattresses EUR 25.90 / order, for special areas EUR 69.90 / order.
Home delivery of beds, headboards and flat-packed mattresses EUR 69.90 – 95.90 / order, for special areas EUR 135.90 / order.

Home delivery will take place at the agreed time and the time of delivery will be announced at least on the day before delivery, usually by text message. The delivery time is stated to the nearest two or four hours, depending on the delivery area. Home deliveries are generally carried out on weekdays Mon – Fri from 9 am to 9 pm. If the recipient is not present or delivery is not possible by normal or agreed delivery times, the products will be returned to the carrier's warehouse.

Home delivery means the transport of the product to the address provided by the customer and delivery inside the destination, by the driver, in the presence of the recipient. This requires unobstructed access to the destination. It is the responsibility of the recipient to adequately protect the floors and, if necessary, any other object.

When the driver brings you the delivery, check that the delivery has arrived at the right place and you are entitled to receive it, the package number of the delivery corresponds to the package number of the consignment note and the delivery is externally intact. If you notice damage without unpacking, complete a notice, i.e. an accurate description of the damage, in the consignment note upon receipt. In the event of damage that cannot be detected without unpacking, you have seven days (excluding public holidays) to make a written complaint.

Page updated 5th of March 2025.