Delivery methods and costs

Order the great sleep products from the Familon.fi online store and choose the most suitable pick-up point or delivery method from our various options. 

We deliver to all European Union (EU) member states: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Poland, Romania, Slovakia, Slovenia, Spain and Sweden. You can make an order to any address in an EU country, with a fixed road connection.

Deliveries to pick-up points in Finland

Order the products to the parcel machine or pick-up point of your choice via Posti (Finnish Post Office), Matkahuolto or DB Schenker. You can also order all products delivered directly to your door. Large products such as beds and mattresses can only be delivered as home delivery.

Free parcel delivery: for orders over 90 euros we offer free delivery to a parcel machine or a pick-up point (free parcel delivery does not apply to large products such as beds or mattresses).

Home delivery in Finland

Order products directly to your home. For small products such as duvets, you can choose Matkahuolto home delivery or normal home delivery. Large products such as beds and mattresses are always delivered and carried into your home. Our partners for home deliveries are DB Schenker and Posti (Finnish Post Office).

If the delivery information in your shopping cart does not show the delivery method you are looking for, it is not possible due to the large size of the product. Free delivery does not apply to home delivery.

Are you ordering to places outside of Finland?

International shipments to EU countries are delivered to the pick-up point or directly to your home, depending on the country. Our partner in international deliveries is Posti (Finnish Post Office). For most EU countries, we offer the affordable Parcel Connect package. For Baltics, we deliver as a Postal Parcel Baltics package. The package will be delivered as priority mail to the following countries: Ireland, Italy, Greece, Cyprus, Malta, France, Romania, as cheaper delivery methods are not possible.

You can see the country-specific delivery method in the shopping cart delivery information section. The delivery time of an order is determined by the country, availability and the method of delivery. Free shipping does not apply to international shipments.

Delivery of large products such as beds, flat-packed mattresses, top mattresses and bedheads is not possible to countries outside of Finland.

Delivery method Price
Postal Package

Delivery to a Posti parcel locker or Posti outlet. Please consider the size of your order when choosing a pick-up point. Free shipping on purchases over 90 €!

3.90 €
Matkahuolto Near Parcel

Delivery to the Matkahuolto pick-up point of your choice. Free shipping on purchases over 90 €!

3.90 €
DB Schenker collection point

Delivery to a collection point of your choice, e.g. an R-kioski or K-food store. Free shipping on purchases over 90 €!

4.90 €
Matkahuolto Home delivery

Delivery to your door at the agreed time. Available only for smaller products.

12.00 €
Home delivery

Delivery to your home at the agreed time. Price depends on the postal code and size, 8.90 € – 134.90 €. Large products are always delivered to home.

Price is determined by postal code
Pick-up from the Heinola Familon Outlet

Available for pick-up typically within two working days, taking into account the shop's opening hours. You will be notified by text message when your order is available.

0.00 €
Parcel Baltics

Parcel Baltic packages are delivered to the recipient or collected at a pick-up point, price 9,90 € – 45,00 €

9.90 €
Parcel Connect

Parcel Connect packages are delivered to the recipient or picked up at the pick-up point in a way that is typical to the destination country, price 9,90 € – 45,00 €.

9.90 €
Priority Parcel

Priority Parcel is delivered either to the recipient or to the local postal outlet, depending on the country, price 89 € – 149 €

89.00 €

Postal Package

Retrieve the package from a Posti parcel locker or Posti outlet. You will receive a message when you can pick up the package. Collect the delivery when it suits you, including weekends. Delivery Mon – Sat by 7 pm. You will receive a message when you can pick up the package. You can track the delivery of the order with the OmaPosti application. Carbon-neutral delivery as a Post Green shipment.

The delivery cost to Posti parcel lockers and pick-up points is always the same regardless of the size of the package. Price EUR 3.90 / order. For orders over EUR 90, the delivery cost is EUR 0.

Posti will only store the package for 7 days. The parcel will then be returned to the sender.

When picking up a package from a Posti outlet, please be prepared to prove your identity. If a delivery is picked up by someone other than the recipient of the order, a power of attorney is also required.

Matkahuolto Near Parcel

Pickup from a Matkahuolto parcel locker or service point, such as Matkahuolto, K-Market or R-kioski. You will be notified as soon as your parcel is available for pick-up. Pick up your delivery when it suits you, even on weekends. Delivery on weekdays, in the largest cities also on Saturdays.

Delivery costs to Matkahuolto parcel lockers and pick-up points are always the same, regardless of the size of the package. Price EUR 3.90 / order. For orders over EUR 90, the delivery cost is EUR 0.

Matkahuolto will only keep the package for 7 days. The parcel will then be returned to the sender.

DB Schenker collection point

Your parcel will be delivered to a DB Schenker collection point, which are located in e.g. K food markets and R-kioskis. The recipient is sent a notification of arrival when the order is ready for collection from a collection point.

The cost of delivering to a DB Schenker collection point is always the same, regardless of the size of the parcel. Price EUR 4.90 / order. For orders over EUR 90, the delivery cost is EUR 0.

The delivery may be collected from a collection point for a duration of 14 days and from a parcel locker for seven days, after which the delivery is returned to the sender.

Please prepare to confirm your identity when collecting your order from a collection point. If a delivery is picked up by someone other than the recipient of the order, a power of attorney is also required.

Matkahuolto Home delivery

Matkahuolto door-to-door deliveries at the agreed time: in cities, also in the evenings and on Saturdays. You will be notified of an incoming package via SMS to agree on a delivery time. With the recipient's permission, the delivery can also be left at the door without separate acknowledgment from the recipient.

The cost of home deliveries is always the same regardless of the package size. Price EUR 12.00 / order.

You can choose Matkahuolto home delivery as a delivery method for small products such as sheets, pillows and blankets. If home delivery is not available in the shopping cart delivery methods when placing your order, it is not possible due to the large size of the products.

When the driver brings you the delivery, check that the delivery has arrived at the right place and you are entitled to receive it, the package number of the delivery corresponds to the package number of the consignment note and the delivery is externally intact. If you notice damage without unpacking, complete a notice, i.e. an accurate description of the damage, in the consignment note upon receipt. In the event of damage that cannot be detected without unpacking, you have seven working days to make a written complaint.

Home delivery

You can order all online shop products directly from your home. Larger products, such as beds and flat mattresses, are always delivered as home deliveries.

The exact delivery cost of your order will be displayed in the shopping cart after you select home delivery as the delivery method. The home delivery price is determined by the zip code and the size of the largest product on order as follows:

  • Home delivery of pillows, blankets and textiles EUR 8.90 / order, for special areas EUR 44.90 / order.
  • Home delivery of mattress covers, roll-packed mattresses and children's mattresses EUR 25.00 / order, for special areas EUR 64.90 / order.
  • Home delivery of beds, headboards and flat-packed mattresses EUR 64.90 – 94.90 / order, for special areas EUR 134.90 / order.

Home delivery will take place at the agreed time and the time of delivery will be announced at least on the day before delivery, usually by text message. The delivery time is stated to the nearest two or four hours, depending on the delivery area. Home deliveries are generally carried out on weekdays Mon – Fri from 9 am to 9 pm. If the recipient is not present or delivery is not possible by normal or agreed delivery times, the products will be returned to the carrier's warehouse.

Home delivery means the transport of the product to the address provided by the customer and delivery inside the destination, by the driver, in the presence of the recipient. This requires unobstructed access to the destination. It is the responsibility of the recipient to adequately protect the floors and, if necessary, any other object.

When the driver brings you the delivery, check that the delivery has arrived at the right place and you are entitled to receive it, the package number of the delivery corresponds to the package number of the consignment note and the delivery is externally intact. If you notice damage without unpacking, complete a notice, i.e. an accurate description of the damage, in the consignment note upon receipt. In the event of damage that cannot be detected without unpacking, you have seven days (excluding public holidays) to make a written complaint.

Pick-up from the Heinola Familon Outlet

Your online order is available for collection at the Heinola Familon Outlet (Satamatie 12) during outlet opening hours. On-site collection is possible when it has been selected as the delivery method for your online order. On-site collection may be selected as the delivery method for products in all product categories.

When products are in stock, your order is typically ready for collection two weekdays following your order, accounting for outlet opening hours . Collection times for pre-ordered products must at latest be agreed upon with the outlet staff on the day preceding collection. The store staff will contact you by text message or phone when your order can be picked up. Please note that the order can be picked up within 14 days. The product will then be returned to stock.

Please prepare to confirm your identity when collecting your order. In addition to an ID, a power of attorney is required to pick up another person's delivery.

When placing an order for collection, the payment may be completed using the online payment methods available.

Collection from a Familon outlet is always free of charge, regardless of the size of the parcel or the number of products.

Parcel Baltics

Parcel Baltics packages offer cheap and fast delivery to Estonia, Latvia and Lithuania. Posti’s Parcel Baltics packages are delivered to the recipient or collected at a pick-up point as is typical to the destination country. It is not possible to use post office (PO) box addresses. You can track the progress of your shipment with a shipping ID, using the Posti delivery tracking service.

Shipping costs are based on the destination country and the size of the largest product in your order:

  • Pillows, blankets and textiles 9,90 € / order
  • Roll-packed top mattresses, mattresses and children's mattresses 14,90 € / order
  • We do not ship large products such as beds and flat-packed mattresses outside Finland

The storage time for products after arrival is seven days. Undelivered packages will be returned to the sender.

Parcel Connect

Parcel Connect packages offer low-cost delivery to Europe. Parcel Connect is jointly provided by Posti, DHL and Bring. Parcel Connect packages are delivered to the recipient or picked up at the pick-up point in a way that is typical to the destination country. It is not possible to use post office (PO) box addresses. You can track the progress of your shipment with a shipping ID, using the Posti delivery tracking service.

Shipping costs are based on the destination country and the size of the largest product in your order:

  • Pillows, blankets and textiles 9,90–16.90 € / order
  • Roll-packed top mattresses, mattresses and children's mattresses 30.00–45.00 € / order
  • We do not ship large products such as beds and flat-packed mattresses outside Finland

The storage time for products after arrival is 14 days. Undelivered packages will be returned to the sender.

 

Priority Parcel

Priority packages are delivered to the recipient or picked up at a local postal service outlet as is typical to the destination country. It is not possible to use post office (PO) box addresses. You can track the progress of your shipment on the international postal network using a shipping ID.

Shipping costs are based on the destination country and the size of the largest product in your order:

  • Pillows, blankets and textiles EUR 89.00 / order
  • Roll-packed mattress covers, mattresses and children's mattresses EUR 149.00 /order

We do not ship large products such as beds and flat-packed mattresses outside Finland. The storage time for products after arrival is 14 days. Undelivered packages will be returned to the sender.

Page updated 1 October 2020.